- ~ what's effective for a novice is ineffective for an expert and vice versa
- ~ experts are (too) set in their ways
- ~ people often assume everyone can see the patterns they see
- ~ trying to share all information is a trap
- ~ experts prefer nuance over compactness
- ~ passive learning is better for beginners, active learning better for experts
Follow a novice around and see what they do; then follow an expert around and see what they do differently.
— ❐ Design for How People Learn
NASA had a huge staff of geniuses to understand and care for their software. Your phone has you.